Fulfillment Policy

At The Dissertation Coach, we are committed to delivering high-quality academic consulting services tailored to the needs of doctoral students and faculty. This Fulfillment Policy outlines how we process transactions, deliver services, handle refunds, and ensure data security, providing clarity and confidence for all our clients.

Description of Services We provide specialized consulting services that include, but are not limited to:

  • Dissertation coaching and consulting
  • Statistical consulting and data analysis
  • Professional editing and formatting
  • Each service offered is described in detail on our website under the corresponding menu item.

Pricing and Payment

  • Currency: All prices are listed in U.S. Dollars (USD).
  • Automatic Payment Processing: Clients are encouraged to store their payment information securely in our system to facilitate smooth and efficient billing cycles.
  • Payment Methods: We accept payments via credit card and PayPal. Credit card payments are processed via Stripe. The accepted credit cards include Visa, MasterCard, and American Express.

 

 

                     

 

Transaction Security

  • PCI Compliance: We adhere strictly to PCI standards to ensure secure handling of credit card information by our payment systems.
  • Secure Environment: Our website is HTTPS secured, safeguarding all data entered by clients. We implement best security practices to prevent data breaches and ensure the safety of your personal and payment information.

Order Fulfillment

  • Consultation Scheduling: Once a service is purchased, clients can schedule consultations directly with their coach or consultant immediately after payment confirmation.
  • Service Delivery: Services are rendered online via secure platforms that facilitate video conferencing, document sharing, and real-time communication.
  • Timelines: The expected timeline for each type of consultation and service is clearly stated during the booking process.

Refunds and Cancellations

  • Refund Policy: Clients can request refunds under specific conditions, such as non-delivery of service or significant non-compliance with agreed service specifications. Otherwise, no exchanges are refunds are available.
  • Cancellation Policy: Services can be cancelled with a full refund if done so at least 24 hours before the scheduled session. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.

Client Responsibilities

  • Material Submission: Clients are responsible for providing all necessary materials required for consultation in a timely manner.
  • Feedback Incorporation: Clients are encouraged to seek and incorporate feedback from their academic advisors and committees.

Contact Information For any questions or concerns regarding our Fulfillment Policy or your service experience, please contact us through one of the following methods:

  • Email: Hello@TheDissertationCoach.com
  • Phone: 910.250.8767

Physical Address 1 Glenwood Avenue, Raleigh, NC

This Fulfillment Policy is designed to ensure that both parties understand and agree to the terms of service engagement, fostering a productive and trusted relationship. We are committed to your academic success and strive to deliver exceptional service in accordance with these policies.