Fulfillment, Payment, and Refund Policy
At The Dissertation Coach, we provide professional academic consulting services to doctoral students and faculty. This policy explains how services are purchased, delivered, billed, and fulfilled so expectations are clear for all parties.
By purchasing services from The Dissertation Coach, you agree to the terms outlined below.
Description of Services
The Dissertation Coach provides specialized academic consulting services, including but not limited to:
Dissertation coaching and consulting
Statistical consulting and data analysis support
Professional editing, formatting, and review
All services are designed to support ethical, standards-based academic work. We do not guarantee academic approval outcomes.
Detailed descriptions of our services are available on our website on the corresponding service pages.
Pricing and Payment
Currency
All prices are listed and billed in U.S. Dollars (USD).
Payment Timing
Payment is required before services are scheduled or work is released.
For ongoing services or retainers, payment is billed monthly in advance.
Work will not begin, continue, or be delivered unless payment has been received.
Payment Methods
We accept payment via:
Credit card (Visa, MasterCard, American Express)
PayPal
Credit card payments are securely processed through Stripe.
Payment Methods on File
Clients are encouraged to store a payment method securely on file to ensure uninterrupted service and efficient processing.
Post-Service Invoicing
Invoicing after services are delivered is available only in limited, approved cases. When post-service invoicing is permitted, an administrative processing fee may apply.
Transaction Security
PCI Compliance: All payment processing systems comply with PCI security standards.
Secure Environment: Our website uses HTTPS encryption to protect client data. We follow industry best practices to safeguard personal and payment information.
Order Fulfillment and Service Delivery
Consultation Scheduling
Consultations and services are scheduled once payment is confirmed.
Scheduling links and onboarding materials are provided after payment.
Service Delivery
Services are delivered online using secure platforms for video conferencing, document sharing, and communication.
All timelines and response windows are communicated at the time of booking or engagement.
Scope of Work
Each service or engagement has a defined scope. Requests that fall outside the agreed scope may require an additional engagement or add-on purchase.
Refunds, Cancellations, and Credits
Engagements and Services
Before work begins: Services may be canceled for a refund minus a 10% administrative fee.
After work begins: Fees are non-refundable.
If an engagement ends early, any unused prepaid time may be issued as a credit toward future services, valid for 90 days.
Monthly Retainers
Retainer fees are billed in advance and reserve consultant capacity.
Retainer fees are non-refundable once the billing period begins.
Retainers may be paused with written notice prior to the next billing cycle.
Cancellations
Scheduled sessions may be canceled with at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice may be forfeited or subject to a cancellation fee.
What Refunds Do Not Cover
Refunds are not provided for:
Committee or chair decisions
Academic approval outcomes
Changes in advisor or committee expectations
Delays caused by client availability or responsiveness
Requests that fall outside the agreed scope of work
Academic Standards and Non-Guarantees
The Dissertation Coach provides guidance aligned with recognized academic, disciplinary, and methodological standards. However:
We do not guarantee committee, chair, or institutional approval.
Academic decisions are outside our control and vary by program, advisor, and institution.
Revisions resulting from new or non-standard committee expectations may require additional services.
Client Responsibilities
Clients are responsible for:
Providing accurate and complete information during intake
Submitting materials in a timely manner
Reviewing feedback and communicating chair or committee guidance clearly
Maintaining academic integrity and compliance with institutional policies
Contact Information
For questions regarding this policy or your services, please contact us:
Email: Hello@TheDissertationCoach.com
Phone: (910) 250-8767
Policy Updates
This policy may be updated periodically to reflect operational or regulatory changes. The most current version will always be available on our website.